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What is Passport Seva 2.0?
Passport Seva 2.0 is the second phase of the Passport Seva Programme (PSP) in India, which aims to provide efficient and accessible passport services to citizens. The PSP was launched in May 2010 to meet the increased demand for passport and related services due to the growing economy and spreading globalization. Passport Seva enables simple, efficient, and transparent processes for the delivery of passport and related services.
The Passport Seva Programme 2.0 will introduce enhanced and upgraded e-passports, reflecting the country’s commitment to providing efficient and accessible passport services to its citizens. The initiatives under this new phase aim to introduce a paradigm shift marked by the principles of “EASE”: Enhanced passport services to citizens through the utilization of a digital ecosystem.
The Passport Seva Programme 2.0 will leverage the network of Post Office Passport Seva Kendras (POPSKs) to provide passport services to citizens on a larger scale and to ensure wider area coverage for the benefits of the citizens.
| Topic | Passport Seva 2.0 |
|---|---|
| Purpose | Provide efficient and accessible passport services to citizens |
| Programme Phase | Second phase of the Passport Seva Programme |
| Launch Date | May 2010 |
| Features | Enhanced and upgraded e-passports |
| Principles | EASE (Enhanced passport services, Digital ecosystem) |
| Initiatives | Leveraging Post Office Passport Seva Kendras (POPSKs) |
| Objective | To ensure wider area coverage and improved passport services |
What are the features of Passport Seva 2.0?
Passport Seva 2.0 is the second phase of the Passport Seva Programme (PSP) in India, which aims to provide enhanced passport services to citizens through the utilization of a digital ecosystem.
The key features of Passport Seva 2.0 are as follows:
- Enhanced and upgraded e-passports: The Passport Seva Programme 2.0 will introduce enhanced and upgraded e-passports, which will have biometric verification such as fingerprint and face ID, as well as Radio-Frequency Identification (RFID).
- State-of-the-art digital ecosystem: The PSP-V 2.0 aims to set up a state-of-the-art digital ecosystem, which will facilitate seamless travel and expedite immigration processes.
- Integration among various stakeholders: The PSP-V 2.0 will integrate various stakeholders, including the Department of Posts (DoP) and the Ministry of External Affairs (MEA), to provide passport-related services to citizens on a larger scale and to ensure wider area coverage for the benefits of the citizens.
- Principles of “EASE”: The initiatives under Passport Seva 2.0 aim to introduce a paradigm shift marked by the principles of “EASE”, which are Enhanced passport services to citizens through the utilization of a digital ecosystem.
- Mobile app: The Ministry of External Affairs has launched a mobile app called mPassport Seva, which provides all passport-related information on mobile for smartphone users.
Overall, the Passport Seva 2.0 in India is aimed at bringing ease and efficiency to the passport customer service and acquirement process in India, putting an end to security and safety issues with the introduction of the new and improved e-passports.
How can citizens apply for a passport through Passport Seva?
Citizens can apply for a passport through Passport Seva by following the steps below:
- Step 1: Register through the Passport Seva Online Portal.
- Step 2: Login to the Passport Seva Online Portal with the registered Login Id.
- Step 3: Click “Apply for Fresh Passport/Re-issue of Passport” link.
- Step 4: Fill in the required details in the form and submit.
Alternatively, citizens can also apply for a passport by visiting the Passport Seva Kendra (PSK) or Post Office Passport Seva Kendra (POPSK). The ‘Where to apply?’ FAQ section on the official Passport Seva website provides information to Passport applicants regarding Passport Seva Kendra, Passport Office, Police Clearance Certificate, and other related information. Citizens living abroad are eligible to apply for Passport Services using Passport Seva System under the jurisdiction of the respective Indian Missions. The Ministry of External Affairs has also launched a mobile app called mPassport Seva, which provides all passport-related information on mobile for smartphone users.
What is the role of India Post in Passport Seva?
India Post plays a crucial role in Passport Seva by leveraging its network of Post Office Passport Seva Kendras (POPSKs) to provide passport services to citizens on a larger scale and to ensure wider area coverage for the benefits of the citizens. The Department of Posts (DoP) and the Ministry of External Affairs (MEA) have mutually agreed to utilize the Head Post Offices (HPO) and post offices as POPSKs for the delivery of passport-related services to the citizens of India.
The facility has brought convenience to the general public in making passport services available in their vicinity through post offices and saved citizens from traveling long distances to obtain a passport. As of November 2019, a total of 424 POPSKs have been made operational in the country. The Passport Seva Programme 2.0 aims to leverage the network of POPSKs to provide enhanced passport services to citizens through the utilization of a digital ecosystem. The initiatives under this new phase aim to introduce a paradigm shift marked by the principles of “EASE”.
What is the difference between Passport Seva 2.0 and the previous version?
| Passport Seva 2.0 | Previous Version |
|---|---|
| Enhanced and upgraded e-passports | Standard passports |
| Biometric verification (fingerprint and face ID) | Traditional identification methods |
| Radio-Frequency Identification (RFID) | Not mentioned |
| State-of-the-art digital ecosystem | Not mentioned |
| Seamless travel and expedited immigration processes | Standard travel and immigration processes |
| Paradigm shift with “EASE” principles | Not mentioned |
| Aligned with Prime Minister Narendra Modi’s “Ease of Living” principle | Not mentioned |
| Focus on ease, efficiency, security, and safety | Not mentioned |
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